Skilled = Sguild = Skilled

Skilled = Sguild = Skilled.

What does that mean?

You've seen the new name of this blog, "Sguild Labor". You've read my discussion with respect to my passion for development of shop floor resources in leadership (this includes communication), and analytical thinking as a means of driving competitiveness of American labor.

I am a professional that believes in the development of systems and processes that drive results. There are many processes for the development of shop floor resources. These ship floor resources are also often referred to as labor, hourly or non-exempt (from overtime) personnel.

In the early days of our country, colleges and universities did not provide education for the shop floor. There were no community colleges, nor were their trade schools. What did exist was the guild system. It was through the guild system that trades were learned and passed on. Printers, cart wrights, wheelwrights, blacksmiths, silversmiths; I could go on, but you get the idea. In the guild system, if you made horse shoes for your horses, but you were not a blacksmith, you were considered a novice. If you wanted to learn the trade, you started as an apprentice to someone who knew the trade and was an established artisan in the trade. Eventually, as your skill developed you would become a practicing journeyman. In the guild system, once you were established as an artisan, having patrons of note, you were identified as a master craftsman.

The guild system is, for the most part, now gone. However, as a model for developing leadership and analytical thinking on the shop floor, there is clear relevance. There are novices working to build their skills, there are apprentices focused on the development of their skills. There are journeymen that have developed their skills and are working to make a contribution. Finally, their are master craftsmen who are leading process improvements on the shop floor.

The guild system also had some informal aspects. First there was a mentoring process. This was typically the relationship between the apprentice and the craftsman to whom the apprentice was indentured. Although indentured servitude is a thing of the past, the mentoring relationship is not. Second, before an apprentice could become a journeyman, validation of the skills learned would have to take place. The apprentice would have to prove competence in their chosen craft.

It is my opinion the old artisan guild system has something of substance to offer in the development of shop floor resources to become skilled in leadership and analytical thinking. By leveraging the guild system a process can be established to facilitate that end. Thus...

Skilled = Sguild = Skilled.

Passion Rooted in Experience

In my last post I alluded to my passion for elevating the leadership and analytical skills of the labor force. My passion is rooted in experience.

I was late to the game. I spent my 20's chasing a fast buck. In my early thirties I came to realize that I was, for the most part, chasing a pot o' gold at the end of the rainbow. Once reality set in, I realized next that I needed to get grounded quickly. I needed to develop a solid income and solid marketable and transferable skills.

My quest began by getting the first job I could find. I lived by the adage to...

Call no work low that is honest. Honest toil never degrades.

The job I took was in the brine room of a plant that makes Swiss cheese. It was not enough to cover my expenses so I took assignments from a temporary agency, working in a process cheese plant when work was available and I could squeeze it in. Stability, although visible on the horizon, eluded me. Eventually, an opportunity on the production line of a fitness equipment manufacturer opened up and I was hired. The pay, supplemented by my temporary assignments, was enough to provide the beginnings of stability. I was now prepared for my next step and enrolled in the university located in the community.

At the time, among the best paying jobs in the community were permanent assignments at the cheese processing plant to which I was being temporarily assigned from time to time. Eventually, after nearly a year, I was able to get on permanently. I quit working at the fitness equipment manufacturer and also no longer had the need to accept temporary work assignments to supplement my income. Stability had been achieved.

As it turned out, working for the company owning the cheese processing plant was one of the best things that could have happened to me. As an operator, I was trained on root cause analysis, the basics of business, process variation, team dynamics and other forms of leadership and analytical thinking. We certified by taking a proficiency test, executing an approved project. I participated on a process improvement project that increased productivity by a significant amount.

This company realized the value of enabling shop floor resources (labor) through training. This company also realized the value of empowering their employees through the opportunity to validate the training they received and allowing them to execute projects using their new found skills. This company realized that this not only provided their employees with the satisfaction of being engaged and part of the business, but it also helped the bottom line.

I had an extraordinary experience as I participated in this culture as an operator. I found further value by integrating what I was doing on the shop floor with my education as an undergraduate majoring in production management.

It has now been over 20 years since those days. Over the years I've developed a deep sensitivity for the talent on the shop floor. It is from the shop floor that I come. I recognize that this is where the rubber meets the road. I realize that there is vast talent that if tapped into appropriately, can yield huge dividends to the company for which these resources are employed. The key is to enable, through training and empowerment, shop floor resources around the country.

I did it, by the wisdom of a company for which I worked. If I did it, I believe most others can do it as well.

My passion is rooted in experience.

New Look, New Mission, New Post

Change.

It's inevitable. Sometimes it's joyful and refreshing. Other times it is intense and overwhelming. Particularly when it is imposed. The one thing that will never change, is that change will always exist.

The value of change is that it presents opportunity. In order to harness that opportunity, preparation is required.

American labor is facing change. Change due to offshore outsourcing. Change due to technological improvements in manufacturing. But change nonetheless.

Not long after his administration took office, Indiana Governor Mike Pence announced his intent to focus on elevating the capability of the Indiana labor force to attract manufacturing to that state. High tech manufacturing. Manufacturing that requires labor to communicate, lead and analyze.

In a November 2012 issue of Fortune Magazine, an Op-Ed by Nina Easton spoke of the need for a strategy similar to that adopted by Governor Pence. The article shares alarming data supporting that "There are millions of jobs coming online that American workers aren't equipped to fill." As of the date of the article, 3 million jobs have remained unfilled for 19 months, a vacancy equivalent to 6% unemployment. Further, a 2012 ManpowerGroup employer survey suggests roughly 50% of jobs applied for could not be filled due to lack of skill. Approximately 33% of employers "...complain that applicants lack technical competence and hard skills...". A proportion that appears to be increasing.

Think of the advent of smart phones and tablets. These are an outward manifestation of a deeper, larger and more subtle increase in technology, and the manufacture of technological goods and distribution of technological services. From smart phones and tablets we are moving to smart appliances, smart cars and smart homes. There are myriads of applications as technology grows exponentially and with lightning speed. Parts and components of all these technological necessities and conveniences use precision equipment and technique to manufacture, requiring a labor force able to analyze issues, identify improvements, communicate their need and lead process improvement for results.

In the aggregate, can our labor force do that? Who can? That is an easy answer. Look to where the jobs are outsourced. Countries that can court and retain American manufacturers of such devices have been able to meet manufacturing demand by positioning themselves with an educated, cost effective work force. Not in all cases, mind you. There are still brute force labor shops, but on the economic landscape, there is an increase in the education of the overseas competitive work force, while in America, there is a decline.

Change.

It's inevitable. Sometimes it's joyful and refreshing. Other times it is intense and overwhelming. Particularly when it is imposed. The one thing that will never change, is that change will always exist.

The question is, can and will American labor accept it, embrace it and leverage it for competitive advantage to bring jobs back to our country, our regions, our states, our cities and our homes.

I am passionate about helping to facilitate that end. In an effort to help drive this passion I too am embracing change. It has been some years since I have generated regular posts on this blog. I have given my path forward significant consideration. The result of which will bear fruit on this blog with a New Look, New Mission and New Post.

Change. The train is leaving the station. We can get on board or get left behind.

A Question of Priority

I just received an email from a colleague that has worked as a contractor for my organization over the course of several years. I worked directly with him for about two years. Although not hard charging (much like I am), he was consistent in producing consistent meaningful results. Of greatest value to me, was his ability to scrutinize a situation or process and ask, "Why?" In this way, he was able to challenge the status quo and get our group to see if we could not think about things a little differently.

I knew his contract was coming due, but did not expect him to leave because he had been able to get his contract renewed at least once that I know of. I was suprised to see a notice from him in my inbox entitled, "Farewell to friends and colleagues."

I read his comments and they gave me significant pause for thought. I include them here:

"To my friends and colleagues,

"I wish you all a fond farewell. It has been a great privilege to work for [Comany Name Redacted]. A company that I believe exemplifies integrity and innovation in the pharmaceutical industry. In the brief time that I shared here I had the great fortune to work with a number of extraordinary individuals. I wish you all continued good fortune as you continue to play your role in bringing life saving drugs to the patients that need it.

"As for me, I’m going skiing. Though few may be aware, in April of 2008 I experienced a bit of a health related wake-up call in the form of the autoimmune disease Rheumatoid Arthritis. My experiences over the past year and a half have compelled me to radically reorganize my priorities. Under the care of an open minded physician I focused on anti-inflammatory factors, nutrition, and stress reduction. Though not clinically “cured” I significantly reversed a condition that was, at times, very debilitating.

"So, as I make my journey East to Vermont, I leave you with something to consider. I believe health care reform starts at home. It starts with the simple choices that we make every day. Great companies like [Comany Name Redacted] will always be needed to produce drugs that save people’s lives. However, we have a choice each day to seek balance in our own lives and reap the reward of growing older, well.

"Best regards, [Name Redacted]"

This made me think of a time years ago. My son was only 7 years old, if that. I was working full time and going to school full time. In addition, I was helping run the family farm. Time was at a premium. I decided I would take the day off; from everything. At the time, I raced ATVs in the desert and my son rode as well. I put on my riding gear, loaded up the truck with our machines and went to his school. I went to the office and signed in and then went to his room and signed my son out. We went out on the west desert and camped and rode for two days. It is one of my, and I hope his as well, most cherished experiences. The image above is one I captured one night when we were goofing around.


I wished my colleague best of luck in a personal response to his communication. However, the provocation of thought from his email still lingers. How often do we stop to consider those things that are really and truly important? We have business needs that must be met. The organization does not stop and we must continue to produce for it. At the same time, we must also consider family, friends and loved ones. Are we building lasting relationships and meaningful experiences and memories? Or are we just going through the motions?

Each of us can only answer those questions for ourselves. What will your answer be?

It is simply put...

A Question of Priority.

Does An Attitude of Gratitude Help The Bottom Line?

Recently the question was posed in a discussion group I belong to, as to how to develop a culture of gratitude. It made me wonder: Does an attitude of gratitude help the bottom line?

Gratitude and feedback are nearly synonymous. If you receive gratitude from someone, they they are providing positive feedback. The lack of a display of gratitude is also feedback. However, lack of gratitude does not necessarily represent "bad" feedback. It can mean ambivalence to gratitude in general, it can also mean that what you have done is expected, and finally, it could mean that your performance did not meet expectation.

There are some simple rules to giving gratitude that will carry you a long way. First, Show gratitude frequently. My organization has an eCard system that you can use to send a Thank-you internally. Some you can attach dollars to, but most are just a Thank-you and nothing more. The system keeps track of all you send. In 2009, I sent over 150. Some people think that excessive. However, I rarely have difficulty when I need to ask someone for help on an urgent matter to take on an extra assignment.

Second, be specific. You should always specifically state the behavior or task for which you are grateful. The system I use requires no more than 200 characters. This forces me to be brief and specific so it is clear as to what I am grateful for. "Thanks for your help," does not cut it in my book. It is too general. If you state specifically what you are grateful for, you are more likely to have a positive impact. You are also more likely to get the same behavior you recognized when you ask for help again from that individual.

Third, following the first two rules help when you have to deliver an uncomfortable message. Face it; we live in the real world. From time to time we need to coach others on what could have been done differently. These discussions are much easier to digest by those to whom we deliver the message, when you have established a pattern of gratitude. Explaining to someone how to change a behavior or activity to produce better results is much easier to accept if the bearer of the message is frequent and consistent in delivering messages of gratitude.

Fourth, Coach and Challenge others in your organization to do the same. Life is usually not made of step changes. As a matter of fact, step changes typically represent something bad that has happened in our lives. The positive things we see in our lives come from positive incremental change, (http://findingfault.blogspot.com/2010/01/door-to-change-swings-on-small-hinges.html). If you work on developing an attitude and behaviors that reflect gratitude, others will notice. Of those others, someone will adopt the same behaviors. Others will notice, and of those others someone, perhaps some others, will adopt the same behaviors. Eventually you will have critical mass in your organization and voila! You have cultivated gratitude in the workplace.

A culture of gratitude is one that values the individual and values results. A culture of gratitude is more collaborative and more productive. A culture of gratitude has a higher probability that it will resolve conflict and position itself on a more competitive footing.

Does and attitude of gratitude help the bottom line? Please...

...Help me understand where the down side is!